The system works like this. You order the pc assistance and pay via paypal, upon receipt of your paypal payment an email will be sent to your registered paypal address asking you to reply with your question, and telephone number (numbers beginning 01 / 02 only please). Assistance can be given over the phone or via email. Payment will be refunded if I cannot answer your question. This service can be used for advice on software or hardware, technical support, or any computer problem.